Returns & Refunds Policy

At The Cherry Tree, we take pride in the quality of our artisanal preserves and savory snacks. If your order arrives damaged or doesn't meet our freshness standards, please contact us within 14 days for a full replacement or refund.

Return Process

• 1.
  Contact Our Team

  Email our customer support with your order number and a brief description of the issue or damage.

• 2.
  Provide Proof

  For quality concerns or transit damage, please attach a clear photo of the product and its packaging.

• 3.
  Review Process

  Our team will review your request within 48 hours to determine if a return or direct disposal is necessary.

• 4.
  Receive Refund

  Once approved, we will issue a refund to your original payment method or dispatch a fresh replacement immediately.